Description du Poste
Lead a team of bilingual technical support advisors for a global software company. You will be responsible for managing daily operations, coaching your team, and ensuring SLAs are met. This is a challenging role for a manager with a strong technical affinity.
Missions Principales
- Manage a team of 15-20 technical advisors.
- Monitor and drive performance KPIs (First Call Resolution, CSAT...).
- Provide technical guidance and act as an escalation point.
- Conduct regular performance reviews and coaching sessions.
Profil Recherché
You are perfectly bilingual (French/English) and have at least 3 years of experience as a team leader in a technical support environment. You are data-driven and an excellent people manager.
Avantages
Competitive salary + Performance bonus
Health and retirement benefits
Hybrid work model
Career path to Operations Manager
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