Description du Poste
Join our brand new FinTech project in Rabat! As a Customer Support Specialist, you will assist English-speaking users of a fast-growing European online banking application. This is a key role for ensuring customer trust and satisfaction in a sensitive industry.
Missions Principales
- Handle sensitive customer inquiries about transactions, account security, and app features.
- Provide support through secure chat and email channels.
- Investigate and resolve complex customer issues with precision.
- Collaborate with the fraud and technical teams to escalate critical cases.
Profil Recherché
You are perfectly fluent in English (C1/C2 level) with excellent writing skills. You are rigorous, analytical, and have a strong interest in finance and technology. A first experience in banking or customer support is highly valued.
Avantages
Comprehensive training in the financial services industry
Attractive salary package with language bonus
Career path in a fast-growing sector
Health insurance and retirement plan
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