Description du Poste
Are you a night owl? Join our night shift team as an English-speaking Customer Advisor for a North American tech company. You will provide top-tier support to customers in a different time zone, enjoying a quieter work environment and attractive compensation.
Missions Principales
- Handle incoming customer support requests via phone and email during the night shift (North American hours).
- Troubleshoot technical issues and provide clear solutions.
- Manage customer accounts and resolve billing inquiries.
- Ensure a high level of customer satisfaction.
Profil Recherché
You must be perfectly fluent in English (native or C2 level). You are comfortable working overnight hours and have a strong sense of autonomy and responsibility.
- Previous experience in customer service is required.
- Excellent problem-solving skills.
- Ability to work independently with minimal supervision.
- Previous experience in customer service is required.
- Excellent problem-solving skills.
- Ability to work independently with minimal supervision.
Avantages
Night shift bonus
Transportation provided for non-standard hours
Health insurance
Career development plan
Quiet and focused work environment
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